User Experience is key when developing any application and is a necessary component of Agile Development. Service Design takes UX further by involving more stakeholders and understanding their emotional journeys and reactions to a product or service.
Webinar Agenda
- Marketing Era of Experiences: Why this affects User Experience and Service Design
- Principles of Service Design and Journey Mapping
- Tools of Service Design and Deep User Experience
Registration - http://www.softwebsolutions.com/resources/webinar-on-deep-dive-into-service-design.html